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coolCDs' FAQ

  1. What personal information do we collect?
  2. How is my personal information used ?
  3. What is cookie and how does coolCDs use them?
  4. What should I do if I receive a damaged or defective item?
  5. What is "session data"?
  6. What if I don't want you to store the session data?
  7. Is it safe to order online with my credit card?
  8. What is gift certificate?
  9. How do I get a receipt or invoice?
  10. I ordered a product but I didn't receive it.What should I do?
  11. How do I get technical support?
  12. Can I get an invoice mail to me?
  13. What happened if the items I ordered are out-of-stock?

  1. What personal information do we collect?

coolCDs collects information in several ways from different parts of our website. We collect session data throughout the site, in conjunction with cookies, enabling us to ensure each and every Web page to each and every user is high quality, timely, and consistent with our objectives. In addition, some personal information is gathered when you register to open an account. During registration, coolCDs asks for your name, email address, birth date, gender, zip code, favorite genres of music and favorite artists. The more information you volunteer (and the more accurate it is), the better we are able to customize your experience.

In addition to registration we may ask you for personal information at other times, including (but not limited to) when you enter a sweepstakes, contest or promotion sponsored by coolCDs and/or our many partners; and when you report a problem with one of our sites or services.

If you contact coolCDs we may keep a record of that correspondence. coolCDs also occasionally asks users to complete surveys that we use for research purposes. Wherever coolCDs collects personal information we make an effort to include a link to this Privacy Policy on that page.


  1. How is your personal information used?

coolCDs' primary goal in collecting personal information is to provide you with personalized services, interactive communications and online shopping. coolCDs' primary goal in collecting session data is to deliver an error free and intuitive site, and to generate aggregate statistics about the Web traffic coming to the site. These aggregate statistics tell us how much activity has occurred on our site, what areas and paths were most interesting, and what problems were encountered.


  1. What is cookies and how does coolCDs use them?

"Cookies" are small pieces of information that are used to store and sometimes track information about you. Cookies are stored by your browser on your computer's hard drive. Most browsers automatically accept cookies, but you can configure your browser to prevent that.

Generally, we use cookies to:

  1. Remind us of who you are and to access your account information in order to provide you with a more personalized service.
  2. Estimate our audience size.
  3. Assist departments in coolCDs to track visits to and business at their departments, and to process the items in your shopping bag.
  4. Track your entries, submissions, and status in some of our promotions, sweepstakes and contests. coolCDs also collects IP addresses for system administration and to report aggregate information to our advertisers.


  1. What should you do if you receive a damaged or defective item?

If a CD jewel case is damaged when you receive it from us, we will be happy to mail you a replacement. 

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective title. You will not be charged any additional shipping or handling fees for replacement shipments. You can contact coolCDs by post, e-mail, phone or fax.


  1. What is "session data"?

Session data is the information we collect on the pages you have visited and the contents of those pages, information you input (except credit card, password and other sensitive information which is protected using privacy filters), your referring URL or IP address, your time of visit and related session information, your requested page, web browser type, USR agent, status of request (successful reply), cookies, number of bytes in the response, and query string.


  1. What if I don't want you to store the session data?

This is certainly an option, although we only use this information to enhance your experience with by ensuring a well-working, intuitive and effective site.


  1. Is it safe to order online with my credit card?

Ordering online by credit card is the fastest and safest method of receiving you product. All of our online order forms are located on Register's secure order server and are encrypted. You can know they are encrypted by looking at the status bar in your web browser. There should be a little padlock symbol there; when you are on an encrypted secure site, the padlock closes. Also, the beginning URL of the encrypted secure site will begin with HTTPS instead of HTTP.


  1. What is gift certificate?

coolCDs Gift Certificates are not sent through the mail; they are emailed to the recipient within one business day after we receive payment, or on the day you select if you choose a later delivery date. The recipient must have email and access to the Web in order to receive and redeem the Gift Certificate email.

If the recipient's initial order total is less than the value of the Gift Certificate, the remaining credit will be held in the recipient's coolCDs shopping account and will be available the next time they place an order from that account.

Gift Certificates are in U.S. dollars. They are not refundable and are valid for a period of one year after the date of purchase unless otherwise specified.

Gift Certificates are issued and honored in compliance with the law of the state in which the original coolCDs purchaser resides at the time of the purchase. Some states maintain laws restricting the sale of Gift Certificates that are subject to specified expiration periods. A coolCDs purchaser who resells a Gift Certificate must ensure compliance with local law.

Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

coolCDs is not responsible for lost or stolen gift certificates.


  1. How do I get a receipt or invoice?

When you receive your email transaction receipt, please print it from your mail program as your invoice and receipt. Keep a copy of it for future upgrades and license issues. Be sure to store it in a safe place; this is your license to use the product!! We recommend you keep a copy with your software license agreements as proof of license. If the emailed invoice does not have an invoice number, so use the order number for the invoice number if you need one.


  1. I ordered a product but I didn't receive it . What should I do?

CD shipments should arrive in 4 to 10 business days, international orders can take up to 15 business days. If, after this time you do not receive a CD you ordered, please email RegNow with your order number and your complete address. RegNow will check on the status of the order and correct the address if necessary.


  1. How do I get technical support?

click get technical support and try to solve your problem.


  1. Can I get an invoice mail to me?

We do not typically mail invoices or receipts. The only invoice or receipt is provided by email and should be printed by your mail program. If the emailed invoice does not have an invoice number, so use the order number for the invoice number if you need one. If you do not have a printer, forward the email to a computer that has a printer. If you cannot do that, as a last resort, we can print an invoice and mail it to you. To do this, please send us an email with your order number and complete address. Our email address is on the contact us page. Allow 6 weeks for delivery of the mailed invoice.


  1. What happened if the items I ordered are out-of-stock?

In most cases, out-of-stock (back-order) items are on order from the manufacturers. In some cases, we may be awaiting or researching information from one or more of our suppliers. When we receive the product, we will ship it to you promptly. Back-order titles usually come into stock within 1 to 2 weeks but can occasionally take longer. If your order is not ready to ship within 10 days, we will send you an update via e-mail. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by e-mail, cancel the item from your order and delete the item from our catalogue. We will refund your payment for this item or you may select an alternative of the same value.


This page was last updated on 27 May 2002.

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